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This Feedback Policy explains how you can tell us about your experience with Golf Adventure Tours, including the website, your bookings, our tours and our transfers.
What this policy covers
It covers feedback and complaints about our website, bookings, golf tours, tourism tours and transfers. It does not change the terms that apply to a booking, which are set out in our Terms of Use.
How to send feedback
Send your feedback or complaint by email to travel@golfadventuretours.com. Email is the only channel we use for feedback and complaints.
What to include
Please include your name, your booking number if you have one, a description of what happened, and the date it happened. Screenshots or other evidence are welcome if they help us understand the problem.
How we respond
We aim to acknowledge your message within [Acknowledgement time, to be confirmed] and to reply in full within [Full response time, to be confirmed]. If we need more information, we will ask you for it.
If you are not satisfied
If you are not satisfied with our reply, you can ask for your complaint to be reviewed by [Escalation route and contact, to be confirmed]. [Consumer dispute channels that apply in Vietnam, to be confirmed].
Your personal information
We handle the personal information in your message in line with our Privacy Policy.
Contact us
Send feedback and complaints to travel@golfadventuretours.com.